Butterflytouch

Last updated: August 25, 2026

Processing Time

Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order ships, including tracking information.

Shipping Time

Once shipped, delivery typically takes 7–15 business days, depending on your location. Please note that shipping times are estimates and are not guaranteed, as they can be affected by carrier delays, customs, or other factors outside our control.

Shipping Costs

We offer free shipping on orders over $40. Orders below this amount will be charged a flat shipping fee of $5.99 at checkout.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package’s progress.

Returns

We want you to love your Butterfly Touch product. If you’re not satisfied, we offer a 14-day money-back guarantee from the date of delivery. To be eligible for a return:

• The item must be unused and in its original packaging
• Contact us at support@butterflytouchusa.com within 14 days of delivery to initiate a return
• Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene reasons, items that have been used cannot be returned unless defective.

Questions?

Reach out to us at support@butterflytouchusa.com and we’ll be happy to help.